Sprinklr is an AI-native customer experience management platform designed for enterprise organizations looking to unify customer journeys across all touchpoints. The platform serves marketing teams, customer service departments, and CX professionals who need to manage complex, omnichannel customer interactions at scale while delivering personalized experiences.

Key features include four integrated product suites:

Sprinklr Service for omnichannel contact center operations with AI agent platforms and unified agent desktop
Sprinklr Social for social publishing, engagement, and employee advocacy
Sprinklr Insights for social listening, competitive benchmarking, and visual insights
Sprinklr Marketing for content lifecycle management and social advertising

The platform’s AI companion provides intelligent automation, conversational analytics, and workforce management capabilities built on over a decade of AI innovation.

Sprinklr operates on an enterprise pricing model with custom quotes based on organization size and feature requirements. The platform has been recognized as a Leader in The Forrester Wave™ Social Suites Q4 2024 and Strong Performer in CCaaS Platforms Q2 2025, demonstrating strong value for large-scale customer experience operations.

Integration & Use Cases

The Unified-CXM platform offers extensive APIs, sandbox environments, and integrations across the customer experience stack. It’s ideal for CPG, financial services, retail, technology, telecommunications, and travel & hospitality industries that require sophisticated social media management, omnichannel customer service, and unified analytics across distributed teams and global operations.